Privacy Policy

1. Introduction

Dream Krafters ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered career guidance platform ("the Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile details when you create an account
• Career Information: Skills, interests, educational background, work experience, and career goals you share during assessments and conversations
• Communication Data: Messages and conversations with our AI mentors, including voice recordings if you use voice-based features
• Payment Information: Billing details processed through our secure payment provider (we do not store full payment card numbers)
• Feedback and Support: Information you provide when contacting our support team or submitting feedback

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers, and IP address
• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies (see our Cookie Policy)
• Log Data: Server logs recording access times, error reports, and referring URLs

2.3 Information from Third Parties

• Social Login: Basic profile information if you sign in using Google, LinkedIn, or other social providers
• Analytics Providers: Aggregated usage data from analytics services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service and its features
• Generate personalized career recommendations and roadmaps using AI
• Match you with appropriate AI mentors based on your profile
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Train and improve our AI models (using anonymized and aggregated data)
• Comply with legal obligations

4. AI Data Processing

Dream Krafters uses artificial intelligence to provide career guidance. Here's how your data is processed:

• Conversation Analysis: Your conversations with AI mentors are processed to understand your needs and provide relevant guidance
• Profile Matching: Your career information is analyzed to generate personalized recommendations
• Model Training: We may use anonymized, aggregated data to improve our AI models. Individual conversations are not used for training without explicit consent
• Voice Processing: If you use voice features, audio is converted to text for processing and not stored permanently unless you opt in

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who assist in operating our Service (hosting, analytics, payment processing) under confidentiality agreements
• Legal Requirements: When required by law, subpoena, or other legal process
• Protection of Rights: To protect the rights, property, or safety of Dream Krafters, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you
• With Your Consent: When you have given us permission to share your information

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Support business operations

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected] or through your account settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us.

Users between 13 and 18 years old may use the Service with parental or guardian consent.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Website: https://dreamkrafters.ai/contact

For EU/EEA residents, you also have the right to lodge a complaint with your local data protection authority.